Feedback
We strive to maintain the highest level of courtesy and professionalism as we serve our community. Our goal is to provide the best possible service while protecting the life, rights, and property of all..
Do you have a comment, compliment, suggestion, or complaint?
- You may call the on-duty Shift Commander at 304-348-6829
- If you are unable to contact the Shift Commander you may call our Records Division 24 hours a day at 304-348-6400 and they will contact the Shift Commander for you.
- You may mail us at: Charleston Police Department, Attention: Professional Standards Division, PO Box 2749, Charleston, WV 25330
- You may email us at: [email protected]
We prefer that you let us have your name, address and telephone number so that we can contact you for more information and/or to keep you updated on our investigation. However, if you wish to remain anonymous, we will still take and investigate your complaint to the extent necessary.
We realize that it is not always possible to keep everyone satisfied when enforcing laws and trying to do what is best for our community as a whole. However, if you feel that any of our personnel have failed to properly perform their duties or conducted themselves in any way less than professional, we want to hear from you. It is your right to be heard. As well, we want to have the opportunity to respond.